Residential Life

Institutions must develop a student-centric model of customer service, which is now key to student success, writes Emily A. Messa, a certified auxiliary service professional.

Marist College releases annual list of what freshmen know (and what they don’t know).

When making decisions about whether non-faculty employees’ jobs could be done remotely or under a hybrid arrangement, college and university officials may not realize that most students don’t expect or feel they need in-person staff.

Filmmaker Byron Hurt discusses the research, family tragedies and personal experience that compelled him to make the new documentary Hazing.

College marching bands are ditching sheet music for smartphone apps in an effort to save time, money and the environment.

A survey of how students feel doing business with nonacademic departments across campus reveals eight actions for clarifying expectations and improving service.

A nonbinary student failed to win acceptance into a University of Alabama sorority. Experts say Greek life has made progress on LGBTQ+ inclusion, but membership selection remains fraught.

As concerns grow over the presence of fentanyl and other opiates on campus, more colleges and universities are making the overdose-reversal drug naloxone widely available.